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Frequently Asked Questions

  • What should I expect at my first appointment?
    If you have not filled out your new patient paperwork, please arrive 15 minutes early to do so. Please check in with the receptionist when you arrive, and bring your ID and insurance card(s) with you so we can make a copy. Our friendly medical assistants will walk you to your appointment room, ask you about your past medical history and current medications, and take your vitals and obtain an EKG before you meet with your provider.
  • Where is your office located?
    Our cardiovascular office is located at: 479 Oxford, Suite 104 New Braunfels, TX 78130. If you are scheduled for imaging, it will be at our imaging center, located at: 2115 Stephens Place Suite 1100 New Braunfels, TX 78130 Our procedure suite is located at: 2115 Stephens Place Suite 1300 New Braunfels, TX 78130 You can find our San Marcos office at: 1340 Wonder World Dr. #4202 San Marcos, TX 78666
  • Which insurance plans does your office accept?
    We accept most major medical insurance plans. For specific questions regarding your coverage, please contact our office at 830-214-0300.
  • How do I order/request refills?
    The fastest way to receive refills is to call your pharmacy. They will send an electronic request to our office, and they can then be filled in a timely manner. You can also leave a message on our office voicemail for prescription refills, however these requests may take 24-48 hours to process. When leaving a message, please speak clearly and slowly. Leave your name, date of birth, medication needed, and pharmacy preference. Multiple phone calls will delay the process.
  • Why was my pharmacy request denied?
    There could be several reasons: - If a provider is new to our office, the pharmacy requests may be going to their old practice. In this instance, a call to our office is appropriate. - Prescription refills can only be approved if you have seen the provider within the last year. - There may have been a change in your prescription. Please call our office to verify.
  • My medication is too expensive - what can I do?
    Please contact our office if your medication is too expensive. We may be able to direct you to cost saving options for high priced medicines, or the provider can prescribe something similar that is more cost effective.
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